Frequently Asked Questions

Everything you need to know about shopping with Cole Haan Saudi Arabia.

What are the delivery timelines for orders within Saudi Arabia?

We offer standard delivery across all major cities in KSA, including Riyadh, Jeddah, and Dammam. Orders are typically delivered within 3 to 5 business days.

What is your return policy for footwear and accessories?

You can return your unworn items in their original packaging within 14 days of receipt. Please ensure the tags are attached and the receipt is included for a full refund.

Are the products sold on the Saudi website authentic?

Yes, this is the official Cole Haan online store for Saudi Arabia. All products, from our GrandPrø sneakers to ØriginalGrand oxfords, are 100% authentic.

What payment methods do you accept?

We accept various payment methods including Mada, Visa, Mastercard, and Apple Pay. We also offer a Cash on Delivery (COD) option for most locations.

How can I track my order status?

Once your order is dispatched, you will receive an email and SMS with a tracking number and a link to our courier partner's website to monitor your delivery.

How do I find the right size for Cole Haan shoes?

Our shoes typically follow US sizing. We recommend visiting our Size Guide on the product page to compare measurements and find your perfect fit.