Returns & Exchanges

At Cole Haan Saudi Arabia, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return any unworn items in their original packaging within 15 days of delivery for a full refund.

1

Initiate Your Request

Log into your account or visit our 'Track Order' page to select the items you wish to return and generate your unique return authorization code.

2

Pack the Items

Place the unused items back into their original Cole Haan box along with all tags and the original invoice to ensure a smooth processing of your refund.

3

Schedule a Pickup

Our courier partner will contact you within 24-48 hours to arrange a convenient collection time from your address anywhere in Saudi Arabia.

4

Refund Processing

Once our quality team inspects the returned goods, your refund will be credited back to your original payment method or issued as store credit within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing